Careers at RepTrak

If you are committed to client success, rigorous in your approach to personal and professional growth, and a pioneer who welcomes new challenges and opportunities in a fast-growing, first-to-market company, we want to hear from you.

We are hiring the best and brightest in the following roles around the globe.

Open Roles

Data Scientist

 Senior Data Scientist

 Office Location| Boston, MA, US

Department: Data Science

We are developing data-driven products proving that doing and saying the right things is a good business. Good Business. Better World.

We are looking for a motivated, enthusiastic individual to join our data science team. The role is a blend of hands-on data science work, an eye for innovation, and an understanding of the markets in which we work.

The new Data Scientist / Sr. Data Scientist will be part of our Global Data Science, based in our Boston headquarters.

 Specific Responsibilities include

  • Develop cutting edge advanced analytics, AI and machine learning algorithms and models to enhance and innovate our data-driven SaaS offerings
  • Automate commonly used analyses into POC advanced analytics packages
  • Work with text mining, text analytics and NLP
  • Manage the creation, development, and iterative improvement of training sets for machine learning solutions that power our core product
  • Identify, test and use industry available data science and machine learning packages, tools and platforms
  • Create model comparison benchmarks and model selection processes
  • Support Engineering in model optimization and productization
  • Work with media data to create novel models and work with our cross-functional media team on bringing these models into our products
  • Manage strategy for multi-source data collection and merging for advanced analytics and ML/AI modeling
  • Work on Media data scraping algorithms
  • Deploy a variety of supervised and unsupervised machine learning models, including ensemble methods, deep learning, transfer learning, clustering and other state of the art techniques
  • Research latest developments in AI/ML and NLP to keep innovating our solutions and offerings

 

Professional Qualifications

  • 3+ years of experience in Data Science, AI/ML modeling, and data processing and analysis, from the creation of the dataset to the final model in production
  • Strong data pre-processing and data manipulation skills
  • Data quality and data cleansing techniques
  • Strong knowledge of Python and relevant to data science Python packages and tools, including data visualization
  • Advanced data analytics skills, including proven hands-on experience of building models in Python with relevant libraries and packages
  • Understanding of Cloud Platforms (e.g. AWS/Azure/GCP) and ability to use them for developing, training and testing machine learning models, including deep learning models
  • Familiarity with TensorFlow, Keras, PyTorch
  • Understanding of the principles of data strategy and architecture
  • Familiarity with autoML tools is a plus
  • Experience or familiarity with R and/or SPSS is a plus
  • Text mining and NLP background is a plus

 You will also need to have

  • 3+ years’ track record of successfully executing data science projects, including ability to meet deadlines, overcome challenges, manage stakeholder expectations and produce clear deliverables
  • Ability to develop new ideas into structured deliverables
  • Strong analytical and problem-solving capabilities
  • Strong stakeholder management and interpersonal skills
  • Strong communication skills

 Desirable qualifications

  • A technical background and an academic scientific degree in Mathematics, Computer Science, Data Science or similar
  • Sc. or Ph.D. is a plus

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

 Compensation

The Data Scientist / Sr. Data Scientist role encompasses a compensation package including a competitive salary and a bi-annual performance bonus plan. The RepTrak Company offers a full benefits program including company holidays, paid vacation, and more. The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Principal Front End Software Engineer

Principal Front End Software Engineer

Office Location| Boston, US

The Role

The Reptrak Company is looking for strong Principal Fronted End Software Engineers to join the team in building the world's leading reputation management platform for corporations worldwide. You will be joining a fast growing team delivering innovative data products that change the way our customers think about relationships with their customers, employees, competitors, regulators and other key stakeholders. Our work changes the way companies do business for the better.

Specific Responsibilities include:

  • Design, develop, deploy, and support scalable software systems.
  • Collaborate with Product Management, UX, and Data Science to understand business problems and identify solutions.
  • Provide mentorship to team members and assist with feedback on code reviews.
  • Build and maintain operationally viable solutions throughout the software life cycle.
  • Commit to owning your code and supporting the customer facing environment.
  • Lead team members on independent project initiatives.
  • Promote teamwork, research cutting edge technology, and support a vibrant innovative work atmosphere.

Professional Qualifications

  • Production experience with scalable frontend architectures leveraging React, TypeScript, Redux, and Webpack.
  • Able to code front to back with HTML, CSS, JavaScript, and Python (or other server-based programming languages).
  • Strong experience working with relational database technology.
  • Experience architecting scalable REST APIs with other technology specialists.
  • Demonstrated skills in building service-oriented architectures.
  • Ability to problem solve and drive projects with loosely defined requirements.
  • Experience working in agile development environments.
  • Ability to make sound decisions and work independently with minimal supervision.
  • Experience with cloud infrastructure services such as AWS (preferred) or Azure. 

Nice to Have: 

  • BS in Computer Science or related experience.
  • Test Driven Development.
  • Architecture and solutions development leveraging microservices.
  • DevOps experience with configuration management (Kubernetes, Docker, EKS).
  • Familiarity with compliant front-end development standards and accessibility best practices.
  • Prior work building Static Websites and Single-Page Applications 

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

More About the Role
Senior Data Engineer

Senior Data Engineer

Office Location| Boston, US

The Role

The Reptrak Company is looking for strong full stack Senior Software Engineers to join the team in building the world's leading reputation management platform for corporations worldwide. You will be joining a fast growing team delivering innovative data products that change the way our customers think about relationships with their customers, employees, competitors, regulators and other key stakeholders. Our work changes the way companies do business for the better.

Specific Responsibilities include:

  • Design, develop, deploy, and support scalable software systems.
  • Collaborate with Product Management, UX, and Data Science to understand business problems and identify solutions.
  • Provide mentorship to team members and assist with feedback on code reviews.
  • Build and maintain operationally viable solutions throughout the software life cycle.
  • Commit to owning your code and supporting the customer facing environment.
  • Lead team members on independent project initiatives.
  • Promote teamwork, research cutting edge technology, and support a vibrant innovative work atmosphere.

Professional Qualifications

  • BS in Computer Science or related experience.
  • Real-world experience with web development frameworks (e.g. Django, Flask, Node.js, Angular).                
  • Able to code front to back with HTML, CSS, JavaScript, and Python (or other server-based programming languages).
  • Strong experience working with relational database technology.
  • Experience developing REST APIs.
  • Demonstrated skills in building service-oriented architectures.
  • Ability to problem solve and drive projects with loosely defined requirements.
  • Experience working in agile development environments.
  • Ability to make sound decisions and work independently with minimal supervision.
  • Experience with cloud infrastructure services such as AWS (preferred) or Azure. 

Nice to Have: 

  • Test Driven Development.
  • Architecture and solutions development leveraging microservices.
  • DevOps experience with configuration management (Ansible and containers).
  • Familiarity with compliant front-end development standards and accessibility best practices.
  • Prior work building Static Websites and Single-Page Applications 

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Systems Engineer

Systems Engineer

Office Location| Boston, US

The Role

System Engineer who will be responsible for designing, implementing, maintaining, and supporting Office 365 collaboration features and functionality. They must exhibit tactical and strategic experience focused on driving adoption of Office 365 collaboration technologies and other SaaS platform integrations. The System Engineer performs ongoing administration and account maintenance of the Office 365 tenant and other SaaS platforms, deploys new service offerings, resolves issues, and automates operations where possible. S/he acts as a technology champion to broaden adoption these platforms and match use cases to solutions.

Responsibilities Include

  • Be the champion and thought leader around advancing IT services to best practices within each of the Enterprise SaaS platforms (O365, Box, Zoom, Slack)
  • Stay abreast of changes and new releases within the SaaS suites, learning them and implementing as appropriate.
  • Work with Head of Global IT to champion o365 / Azure AD/ EMS technologies and develop solutions to match use cases.
  • Oversee data management implementation where it intersects with online platforms.
  • Serve as a knowledge expert SaaS applications, advising on best practices and third-party integrations.
  • Understand business goals and drivers and translate those into appropriate cloud tools and technologies.
  • Work closely with vendors to ensure best practices are being implemented.
  • Develop, audit, and enforce Information Rights Management (IRM) and Data Leakage Prevention (DLP) policies to protect organizational data across the various SaaS platforms (OneDrive, Box Shield, Sharepoint)
  • Ensure adherence to data retention policies while ensuring the availability of data for supporting e-Discovery requirements as needed.

Professional Qualifications

  • 8+ years experience of IT, System Engineer, or any related field
  • Ability work with other staff in a coaching and mentoring manner.
  • Demonstrated expertise of the Office 365 platform including advanced configuration, diagnostics, and implementation.
  • Expertise in core Office 365 technologies, including Exchange Online, Office suite (update rings, deployment, and usage), and SPAM technologies.
  • Microsoft server administration background, including Active Directory and Exchange.
  • Experience with authentication methods (Microsoft NPS, multi-factor authentication (MFA), device sign-on methods, manage authentication methods).
  • Experience with Enterprise Mobility features, including: Intune/Device Manager (MDM), Azure Rights Management, Azure Active Directory and JAMF integration
  • Experience with data governance, Information Rights Management (IRM), and Data Leak Prevention (DLP) practices and methodologies (Retention policies, data governance reports and dashboards, Information holds, import data in the Security and Compliance Center, manage inactive mailboxes) is a plus.
  • Strong verbal/written communication skills required with an ability to explain technical concepts to a non-technical audience.
  • Strong communication skills and he ability to maintain good interpersonal relationships in a team atmosphere required.
  • Effective time management skills and a demonstrated ability to work on and lead multiple projects simultaneously.
  • Can adapt to any SaaS technology and is not limited to Microsoft solutions.
  • Preferred: Microsoft Certifications, such as Office 365 MCSA, MCSE.

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Client Service Manager

Client Service Manager

Office Location| Chicago, IL or Boston, MA

The Role

The Manager is an expert communicator  and  client  delivery  leader,  adept  at  working  in  small  teams  of talented   associates.   In   addition,  the   Manager   is   experienced   at   evaluating stakeholder  (including  brand  consumers  and  customers)  measurement  data,  is familiar with the main KPI’s that marketing and brand managers are used to working with   and   developing   actionable   recommendations   for   communications   and marketing  executives.  In addition,  he\she  has  a  deep interest in CSR  and  Sustainability  and  on  the  multichannel  media  ecosystem.  In this role, she\he  will  advise  executives  for  the  world’s largest  companies  with  The RepTrak  Company  gold  standard  of  reputation  measurement,  RepTrak®,  as  the basis for performance benchmarks and strategic recommendations.

RepTrak  provides  all  Client  Services  team  members  with  ongoing  training  and education  in  data  analytics  and  methodology,  communications  measurement, reputation  management  and  corporate  communications  disciplines, and ESG practices and metrics  as part  of  a comprehensive commitment to overall team development. The RepTrak Company associates have the opportunity to work with other teams across all global offices offering the employees a truly global career experience.

Specific Responsibilities include:

  • Reputation Management Insights – guide client discussions on corporate communications and reputation best practices including: Industry impact, stakeholder messaging and mapping, communication channel performance, aligning corporate reputation to corporate social responsibility levers, reputational risks, building the business case for reputation and reputation governance.
  • Client Delivery –Collaborate on qualitative and quantitative research analysis identifying key insights from stakeholder data. These insights are packaged into client deliverables and presented to the clients in actionable, data-driven reports, expert advisory, and executive workshops. The ability to respond to client questions and inquiries in coherent and concise answers is essential. 
  • Client Project Management – In conjunction with Project Management colleagues, manage quantitative research projects,  questionnaire and sample design, translations, survey programming, data collection, analysis plan development and reporting.
  • Analytical Insight & Visualization Development – Define the most compelling, actionable insights on which to build recommendations by guiding the quantitative analysis through standard analytical techniques, leveraging analytical software and tools.

Professional Qualifications

  • 3+ years of proven evidence based advisory experience delivering senior client level insights and recommendations.
  • Command of reputation\ brand communication concepts including stakeholder management with a specific focus on the general public, messaging campaign management, marketing alignment and ESG.
  • Ability to understand how to communicate complex data in a straightforward style to effectively communicate analytical outputs to clients and team.
  • Experience in presenting results and insights to clients on time with strong attention to detail and conducting in-person delivery sessions that result in accelerated learning.
  • Proficient data capture and data quality skills including: aligning client requirements with a comprehensive analysis plan, survey development, data project management, data classification, data manipulation, data mining and data presentation.
  • Multi-Language skills preferred: Professional level English is required in all markets
  • A degree is required with a focus on Business, Communications, Data Analytics, Marketing Analytics, or Consumer Behavior highly preferred.
  • Ability to proactively work across teams and collaborate. In this role you will be required to collaborate with Data Science, Project Management, Strategic Account Management, New Logo Sales and Product to deliver to clients with excellence.

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Senior Natural Language Processing (NLP) Data Scientist

Senior Natural Language Processing (NLP) Data Scientist

Office Location| Boston, MA, US

We are looking for motivated, enthusiastic individual to join our data science team. The role is a blend of hands-on data science work, an eye for innovation, and an understanding of the markets in which we work.

The new Sr. NLP Data Scientist will be part of the Global Data Science Team, based in our Boston headquarters. You will report to the Vice President of Data Science. 

Specific Responsibilities include:

  • Develop cutting edge text mining, text analytics and NLP machine learning algorithms
  • Manage the creation, development, and iterative improvement to our multi-language training set for machine learning solutions that power our core product
  • Deploy appropriate transfer learning techniques to improve training sets
  • Create model comparison benchmarks and model selection processes
  • Support the NLP engineers in model optimization and productization
  • Help manage the crowdsourced data annotation partner to deliver on time and on budget
  • Work with the Media team on creating and improving training data sets to train NLP models
  • Liaising with the local-language analysts to ensure highest quality feedback loop into training set from ongoing client projects
  • Manage strategy for media data collection and datasource merging for ML/AI modeling
  • Work on Media data scraping algorithms
  • Help managing Media data providing vendors and partners
  • Research latest developments in AI and NLP to keep innovating our solutions and offerings

Professional Qualifications:

  • 3+ years of experience in Text Analytics and NLP modeling and processing from the creation of the dataset to the final model in production
  • 3+ years of data science experience, developing machine learning models, including deep learning models
  • Strong data pre-processing and data manipulation skills
  • Data quality and data cleansing techniques
  • Strong knowledge of Python and relevant to data science Python packages and tools, including data visualization
  • Advanced data analytics, building models in Python, R, programming languages and libraries
  • Experience in multiple tools/language/frameworks within the Big Data (Hadoop, Spark, Hive, MongoDB, Neo4j, Hbase, Cassandra), and knowledge of SQL is a plus
  • Understanding of Cloud Platforms (e.g. Azure / IBM / Google / AWS) and ability to use them for developing, training and testing deep learning models
  • Familiarity with TensorFlow, Keras, PyTorch
  • Familiarity with autoML tools is a plus
  • Understanding and experience of the principles of data strategy and architecture

You will also need to have

  • 3+ years’ track record of managing data project delivery including ability to meet deadlines, overcome challenges, manage stakeholder expectations and produce clear deliverables
  • Ability to develop new ideas into structured deliverables
  • Strong analytical and problem-solving capabilities
  • Strong stakeholder management and interpersonal skills
  • Strong communication skills

 Desirable qualifications

  • A technical background and an academic scientific degree in Mathematics, Computer Science, Data Science or similar
  • M.Sc. or Ph.D. is a plus

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

 Compensation

The Sr. Natural Language Processing Data Scientist role encompasses a compensation package including a competitive salary and an annual performance bonus plan. The RepTrak Company offers a full benefits program including company holidays, paid vacation, and more. Reputation Institute is committed to diversity in the workplace and is an Equal Opportunity Employer.

More About the Role
Head of Product Management

As the Head of Product Management, you will tell the story of our digital transformation as we move quickly from a product delivered through services to an online customer experience that will fundamentally change how our customers interact with our data

 

How will you get this done? As the Head of Product, you are the primary driver of the group's vision and will oversee the development of the product roadmap. But it's more than a strategic role. As a leader at Reptrak, you will set the vision and work hand in hand with your team to assess and overcome daily issues that drive your ideas forward. Our company culture is highly collaborative with an entrepreneurial spirit. You will work closely with Data science, engineering, user experience, product marketing, sales, and many others to move your vision forward.

 Specific Responsibilities include

  • Team Development: As you assess your team's needs over time, you will have the opportunity to recruit, train and develop your team of product managers
  • Product Vision: Work closely with our CEO, Chief Product and Technology Officer, and others to define your vision and execute on that strategy. Your purpose is to create a product roadmap that meets our customers' needs and drives and inspires our company. 
  • Execution: Set the standards for product planning, customer discovery, product discovery, and the product development process. Adopt an approach that can execute consistently, rapidly, and effectively.   
  • Product Culture: As a development/product team, we believe in continuous rapid testing and learning. Help us to solidify this culture by reinforcing the following ideas: 
    • We understand that continuous learning is essential. Let's use our rapid testing to learn from our mistakes and move quickly to mitigate the risks. 
    • We understand the need for continuous innovation.   
    • We know that great products are the result of true collaboration.   
    • We respect and value our designers and engineers.   
    • We understand the power of a motivated product delivery team.

 Professional Qualifications

  • Strong technology background with experience leading a digital transformation.
  • Demonstrated success at developing and executing product strategy.
  • Experience with the economics and dynamics of data and insight product offerings.
  • Proven ability to identify, recruit and retain top product management talent.
  • MBA preferred but not required.

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

The Head of Product Management role encompasses a compensation package including a competitive salary and a bi-annual performance bonus plan. The RepTrak Company offers a full benefits program including company holidays, paid vacation, and more. The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role

RepTrak Employee Perks

RepTrak is committed to providing support and assistance throughout all of the significant milestones of your life. Whether you are starting a family or pursuing your passions, we offer benefits to address your unique needs no matter where you are in your journey.

As a result, we have developed a series of perks focused on investing in intellectual nourishment, citizenship, equality, health, and family:

Health & Well-being

We offer a range of generous health & well-being benefits. These include excellent medical, dental, and vision insurance options, as well as the opportunity to take advantage of our generous fitness reimbursement program.

Citizenship Opportunities

Whether through meetups, global events, diversity-related events, or volunteering, we provide plenty of opportunities for our employees to share their ideas, get to know each other, and give back to our communities.

Learning

We’re cultivating an environment where we continuously learn, innovate, and collaborate. Feed your curiosity by exploring hundreds of lessons through LinkedIn Learning, professional organizations, Knowledge Sharing Sessions, or our free book program. Learn offsite by attending industry-specific conferences and training, take advantage of one of our onsite training workshops or branch out on your own by taking a relevant course and being reimbursed. We value your development and will be there for you every step of the way.

Time Off

We’ve got you covered when you need time off to be with family, treat a medical condition, take a dream vacation, or relax and recharge. In addition to observed holidays, we offer a generous allotment of vacation and personal days, including time off to vote and celebrate your birthday!

Parental Programs

Welcoming a new baby to the family can be hectic. We are proud to offer new parents paid time away to be with your new addition. (Plus, free diapers for the first six months to help you get started!)

Comparably 2020 Best Company for Women
2020 Comparably Best Company for Diversity
Boston Best and Brightest 2020
Boston Women's Workforce Council
Innovation Award
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