Careers at RepTrak

If you are committed to client success, rigorous in your approach to personal and professional growth, and a pioneer who welcomes new challenges and opportunities in a fast-growing, first-to-market company, we want to hear from you.

We are hiring the best and brightest in the following roles around the globe.

Open Roles

Junior Client Associate

Associate

Office Location| Sydney

Company

The RepTrak Company helps leaders at the world’s largest companies build credibility with the people that matter most —by delivering data-driven insights about how they are truly perceived. We do this with RepTrak®, an unrivaled technology that provides actionable insights encompassing industry, competitors, and company-level analysis.

The Role

  • Together with his/her Manager, the Associate is responsible for meeting deadlines and guaranteeing the quality of reporting for several recurring clients.
  • Communicating complex data in a straightforward style to effectively communicate analytical outputs to team members and clients.

Specific Responsibilities include:

Analysis and Reporting:

  • Analyze multi-stakeholder data to develop actionable client insights and recommendations.
  • Leverage  RepTrak® database to build business cases for reputation management.
  • Craft research reports

Mastering RepTrak's Insights Services: 

  • Help with stakeholder priority mapping, survey development and the RepTrak® measurement tracking programs.
  • Using the RepTrak® model to support target stakeholder-specific reputation score improvements:
  • Link clients’ corporate communications plans and messaging campaigns with reputation management best practices.
  • Align clients’ corporate social responsibility programs with targeted reputation dimension score improvements.
  • Identify reputation risk exposures per stakeholder and provide insights to lay the foundation for clients’ risk mitigation programs.
  • Help clients map media placements, social media sentiment and overall tonality with their stakeholder-specific reputation score improvement objectives.

Professional Qualifications

  • Degree in Psychology, Marketing, Communications or similar
  • 0-2 years of experience in data-driven consulting.
  • Extremely strong attention to detail.
  • Interest in reputation management-related disciplines such as corporate communications, stakeholder management, messaging campaign management, press relations, investor relations, marketing alignment and corporate social responsibility.
  • Strong analytical skills
  • Proficiency in Excel and PowerPoint.
  • Experience working with SPSS or Q is ideal but not required.

Compensation

The role encompasses a compensation package including a competitive salary and an annual performance bonus plan. The RepTrak Company offers a full benefits program including company holidays, paid vacation, and more.

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Insights Manager, Client Services

Office Location| Sydney

Insights Manager, Client Services

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

 The Role

The Insights Manager, Client Services is experienced at analyzing stakeholder (including brand consumers and customers) measurement data, is familiar with the main KPI’s that marketing, brand managers and corporate affairs professionals are used to working with; and will be responsible for developing actionable recommendations for communications and marketing executives. The RepTrak Company gold standard of reputation measurement, RepTrak®, is the basis for performance benchmarks and strategic recommendations.

You will have both strong communication and analytic skills, be an expert communicator and client delivery leader, and adept at working in small teams of talented associates.  You will also be afforded the opportunity to work with members of the RepTrak global team.

Specific Responsibilities Include

  • Reputation Management Insights – lead client discussions on corporate communications and reputation best practices including: Industry impact, stakeholder messaging and mapping, communication channel performance, aligning corporate reputation to corporate social responsibility levers, reputational risks, building the business case for reputation and reputation governance.
  • Client Delivery – lead and contribute to qualitative and quantitative research analysis identifying key insights from stakeholder data. These insights are packaged into client deliverables and presented to the clients in the form of actionable, data driven reports expert advisory and executive workshops. Ability to respond to client questions and inquiry in coherent and concise answers is essential.
  • Client Project Management – manage quantitative research projects, including data vendor management, questionnaire and sample design, translations, survey programming, data collection, analysis plan development and reporting.
  • Analytical Insight & Visualization Development – leading the quantitative analysis through standard analytical techniques, leveraging analytical software and tools to create compelling and predictive data driven client recommendations and reports.  

Professional Qualification

  • 4-8 years of proven data driven advisory experience delivering senior client level insights and recommendations.
  • Command of reputation\ brand communication concepts including stakeholder management with a specific focus to consumers and clients, messaging campaign management, marketing alignment and corporate social responsibility.
  • Ability to understand how to communicate complex data in a straightforward style to effectively communicate analytical outputs to clients and team.
  • Experience in presenting results and insights to clients on time with a strong attention to detail and conducting in-person delivery sessions that lead to accelerated learning.
  • Proficient data capture and data quality skills including: aligning client requirements with a comprehensive analysis plan, survey development, data project management, data classification, data manipulation, data mining and data presentation.
  • Degree in Psychology, Marketing, Communications or similar preferred

Compensation

The role encompasses a compensation package including a competitive salary and an annual performance bonus plan.

Reptrak offers a full benefits program including Several Global Work Perks:

  • Citizenship Opportunities-Volunteer Paid Time Off
  • Day off during your birthday month
  • 6 months of free diapers for your newborn
  • Gym membership reimbursement
  • Free Business Books
  • Free LinkedIn learning license
  • Adoption Assistance
  • And more!!!

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role

RepTrak Employee Perks

RepTrak is committed to providing support and assistance throughout all of the significant milestones of your life. Whether you are starting a family or pursuing your passions, we offer benefits to address your unique needs no matter where you are in your journey.

As a result, we have developed a series of perks focused on investing in intellectual nourishment, citizenship, equality, health, and family:

Health & Well-being

We offer a range of generous health & well-being benefits. These include excellent medical, dental, and vision insurance options, as well as the opportunity to take advantage of our generous fitness reimbursement program.

Citizenship Opportunities

Whether through meetups, global events, diversity-related events, or volunteering, we provide plenty of opportunities for our employees to share their ideas, get to know each other, and give back to our communities.

Learning

We’re cultivating an environment where we continuously learn, innovate, and collaborate. Feed your curiosity by exploring hundreds of lessons through LinkedIn Learning, professional organizations, Knowledge Sharing Sessions, or our free book program. Learn offsite by attending industry-specific conferences and training, take advantage of one of our onsite training workshops or branch out on your own by taking a relevant course and being reimbursed. We value your development and will be there for you every step of the way.

Time Off

We’ve got you covered when you need time off to be with family, treat a medical condition, take a dream vacation, or relax and recharge. In addition to observed holidays, we offer a generous allotment of vacation and personal days, including time off to vote and celebrate your birthday!

Parental Programs

Welcoming a new baby to the family can be hectic. We are proud to offer new parents paid time away to be with your new addition. (Plus, free diapers for the first six months to help you get started!)

Comparably 2020 Best Company for Women
2020 Comparably Best Company for Diversity
Boston Best and Brightest 2020
Boston Women's Workforce Council
Innovation Award
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