Careers at RepTrak

Thank you for considering a career with The RepTrak Company.

What does it mean to be a RepTrakker? We hope that it means that you can be yourself at work every day. We want you to be comfortable bringing your unique skills, experiences, and personality to your job. We believe that these individual experiences help us meet clients' needs, grow our business, and build an unbeatable work culture. In return, you can feel confident about making a career with us because we will go out of our way to develop, train and support you along the way.

Diversity

Included in our values is this statement: "We make each person feel valued and free to be who they are." And we mean it. Diversity and Inclusion are more than just words for us. They are hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company that's a right fit for every person inside of it. We are not perfect, but we strive every day to meet that lofty goal.

We invest in our teams and our culture — as evidenced by our investment in Diversity, Equity, and Inclusion (DE&I) working groups — and have shared our DE&I mission.

DE&I Mission Statement

At RepTrak, we believe your whole self is your best self. A committed workforce based on the values of diversity and inclusion nurtures high performance and community. When we combine diverse perspectives, we help create a better world for our clients and colleagues. Doing and saying the right thing is not just good business – it is core to who we are.

We are hiring the best and brightest in the following roles around the globe.

Open Roles

Director, FP&A

Director of Product

Office Location| Boston, MA

Financial Planning and Analysis Director Reports directly to the CFO and has meaningful exposure to all C-Suite executives at RepTrak. She/He will lead the budgeting, forecasting, long-term planning, implementation, and business strategic analysis of the financial team. He/She will play a key role in RepTrak’s continued growth and assist with building the finance function. The Director FP&A will be a hands-on, yet strategic leader who will oversee the financial planning and reporting process at RepTrak

Responsibilities Include:

  • Conducts financial analysis, modelling, forecasting and reporting efforts to ensure efficient financial operations.
  • Reviews analysis results, develops insightful suggestions for investment, sourcing, cost reduction and leads strategic business decisions.
  • Drive effective planning and analysis across the organization; provide senior leadership with appropriate tools and analysis to establish goals and measure performance
  • Manage the enterprise planning software system (Adaptive Insights).
  • Lead all budgeting, forecasting, financial modeling, and planning initiatives throughout the company, including monthly, quarterly, and annual financial reporting packages and budget to actual analysis
  • Drive the development and implementation of new processes to support the successful completion of timely and accurate forecasts and tracking of key investments and performance metrics
  • Maintain financial models to ensure they are both accurate and updated to reflect latest assumptions and changing business needs
  • Contribute to the accounting monthly close process. Collaborate with cross-functional teams to meet monthly close timeline while adhering to internal controls
  • Provide support to the department leaders across the organization, to increase transparency around key financial results and assumptions, including spending controls/limits and forecasting
  • Drive the evolution of the company's portfolio valuation tools and long-range planning capabilities; work closely with the leadership team to enhance planning processes with the goal of improving internal decision-making excellence
  • Prepare presentations for the leadership team and the board of directors
  • Participate in strategic plan development including developing long-range financial forecasts across a 3 to 5 year timeframe.
  • Complete ad hoc financial analyses at the direction of the CEO and CFO. 

Competencies Include:

  • Strong interpersonal and leadership skills to collaborate, influence and build credibility with leaders across the organization
  • Comfort challenging the status quo, driving change, "rolling up sleeves", managing and performing in a fast-paced, dynamic work environment
  • High level of integrity and principles that embrace transparency and ethics
  • Strong presentation skills, including verbal and via PowerPoint presentations
  • Results orientated work ethic and a positive, can-do attitude
  • The ideal candidate will have strong communication skills and high capacity to build relationships with key stakeholders across the company. In addition, he/she will continuously improve key financial processes and produce high quality insights into business performance and expectations

Professional Qualifications

  • Bachelor's in Finance, Accounting or relevant degree, MBA strongly preferred
  • 10+ years of progressive financial reporting, planning and analysis experience
  • System savvy, ideally with experience implementing or overseeing financial planning and reporting tools
  • Strong communications skills and executive presence
  • Excellent Excel, PowerPoint, and analytical skills

 

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

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Co-Op, Data Security

Co-Op, IT Data Security

Office Location| Boston, MA

About the Role
The Data Security team will be the first line of defense against malicious actors in the IT industry. The role will help to screen the company’s critical IT infrastructure for weaknesses and create robust countermeasures to prevent future incidents. Security Engineers also train employees on security best practices and advice management on investments to safeguard the company’s computer and network systems. 

About You
You are currently pursuing a degree in Computer Science or a related field and are in your 3rd or 4th year. You are excited to work with a team of smart and enthusiastic people to solve hard problems and have a strong sense of curiosity and want to expand your skillset.

About Your Skills

  • Track the performance of security measures to protect information and network infrastructure and computer systems.
  • Help develop and maintain any related policies, guidelines or processes that relate to data governance and compliance.
  • Install software that monitors systems and networks for security breaches and intrusions.
  • Monitor systems for irregular behavior and set up preventive measures.
  • Help to update company’s information security strategy.
  • Educate and train staff on information system security best practices

Required Skills:

  • You are currently pursuing a degree in Computer Science or a related field and are in your 3rd or 4th year

  •  Knowledge of operating system and database security

  • Knowledge of networking technologies, network security and network monitoring solutions

  • Knowledge of security systems including anti-virus applications, content filtering, firewalls, authentication systems and intrusion detection and notification systems
  • Critical thinking skills and ability to solve complex problems
  • Loves working in a team and willing to learn

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

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Co-Op, Content and Technology Educator

The Role

The Content & Technology Educator role will work within a Global IT organization and will assist in and designing and delivering training and the adoption of productivity, collaboration, and communication tools. This individual will partner with team members and key user groups to identify knowledge weaknesses throughout the organization from which a well-defined training and adoption program will be developed and delivered. Must have a strong desire to learn all kinds of subject areas from technical, process or policy. Will not implement the solution but will need to how to use, engage with, teach and position the information to the user community.

Responsibilities Include

  • Help develop, deliver, reinforce, and sustain virtual instructor led training solutions and content. Work with the manager and other departments to design, develop and implement processes and best practices Research relevant topics and assist with the design and development of virtual led and e-learning training content.
  • Help deliver content through various methods: short videos, remote training, in person, and written self-paced learning.
  • Create effective online assessments. Must have the ability to quickly learn technology platforms from an end-user’s perspective.
  • Is willing to become an expert on the functionality of key enterprise applications.
  • Assist in creating a training calendar with current events and activities across the company.
  • Oversee tracking of attendance of training sessions and measure the company wide engagement metrics.

Professional Qualifications

  • Fun, enthusiastic and passionate for teaching and spreading knowledge
  • Understanding of Information Technology platforms and system operations
  • Enjoys educating others on the benefits of a technology solution.
  • Strong interpersonal and communication skills
  • Self-starter who enjoys learning and continuous improvement
  • Solid attention to detail and follow-through
  • Good time management and organization skills
  • Curious nature with a desire to seek new ways of engaging employees in using technology.

For more information about the firm, please visit our website at https://www.reptrak.com/careers/

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Director of Data Science

Director of Data Science

Office Location| Boston, MA, US

We are seeking a Director of Data Science that can lead our Analytics services through a digital transformation. This exciting lead position involves transforming multiple offerings delivered through a combination of semi-automated and manual data processing and analyses to an automated set of Data Science processing and modeling tools. You will lead the automation of our data processing, analyses, and machine learning modeling, so as the creation of novel Data Science and Machine Learning tools for our clients and products.

 

This role has an important cross-functional component and requires you to work in close collaboration with client services, engineering, product/UX, marketing, sales, and other departments. 

Role Responsibilities 

  • Be an enthusiastic hands-on data scientist, who is able to lead data processing, modeling, drawing conclusions, and telling the story of the data in a compelling way
  • Lead our Analytics automation team
  • Lead developing cutting edge Data Science and Machine Learning models
  • Mentor and guide team members through hurdles and remove blockers
  • Be a subject matter expert who can train others and open new analytics avenues
  • Be a proactive learner that keeps up to date with the newest Data Science techniques
  • Understand and lead the full Data Science model development lifecycle from ideation, through feasibility study, to POC model development and creating a route to productization
    • Create model comparison benchmarking system and model selection processes
    • Define criteria, processes and acceptance criteria for model productization
  • Be responsible for developing and maintaining data quality pipelines
  • Liaising with our Client Services team to ensure feedback collection and understanding client needs
  • Collaborate with our Product and Engineering teams on automation and productization of Data Science models
  • Educate the company on our Data Science and Machine Learning models
  • Be a subject matter expert on Data Science and Machine Learning modeling with deep Statistical understanding
  • Be a proactive contributor to our Data Science roadmap
  • Promote and maintain an unbeatable culture in your team, and cross-teams

Requirements 

  • Strong Data Science background with experience leading Analytics automation
  • Strong technology background in developing Machine Learning models in Python, and good familiarity with the Python Data Science packages
  • Strong Statistical and Mathematical understanding
  • Familiarity with SPSS is a plus
  • Experience with BI tools and Data Visualization is a plus
  • PhD in exact sciences is preferred but not required

About Us

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

More About the Role
Data Scientist

 Data Scientist

 Office Location| Boston, MA, US

We are developing data-driven products proving that doing and saying the right things is a good business. Good Business. Better World. We are looking for a motivated, enthusiastic individual to join our data science team. The role is a blend of hands-on data science work, an eye for innovation, and an understanding of the markets in which we work.

The new Data Scientist will be part of our Global Data Science, based in our Boston headquarters.

Role Responsibilities:

  • Develop cutting edge advanced analytics, AI and machine learning algorithms and models to enhance and innovate our data-driven SaaS offerings
  • Automate commonly used analyses into POC advanced analytics packages
  • Work with text mining, text analytics and NLP
  • Manage the creation, development, and iterative improvement of training sets for machine learning solutions that power our core product
  • Identify, test and use industry available data science and machine learning packages, tools and platforms
  • Create model comparison benchmarks and model selection processes
  • Support Engineering in model optimization and productization
  • Work with media data to create novel models and work with our cross-functional media team on bringing these models into our products
  • Manage strategy for multi-source data collection and merging for advanced analytics and ML/AI modeling
  • Work on Media data scraping algorithms
  • Deploy a variety of supervised and unsupervised machine learning models, including ensemble methods, deep learning, transfer learning, clustering and other state of the art techniques
  • Research latest developments in AI/ML and NLP to keep innovating our solutions and offerings

Professional Qualifications

  • 1+ years of experience in Data Science, AI/ML modeling, and data processing and analysis, from the creation of the dataset to the final model in production
  • Strong data pre-processing and data manipulation skills
  • Data quality and data cleansing techniques
  • Strong knowledge of Python and relevant to data science Python packages and tools, including data visualization
  • Advanced data analytics skills, including proven hands-on experience of building models in Python with relevant libraries and packages
  • Understanding of Cloud Platforms (e.g. AWS/Azure/GCP) and ability to use them for developing, training and testing machine learning models, including deep learning models
  • Familiarity with TensorFlow, Keras, PyTorch
  • Understanding of the principles of data strategy and architecture
  • Familiarity with autoML tools is a plus
  • Experience or familiarity with R and/or SPSS is a plus
  • Text mining and NLP background is a plus

 Desirable qualifications

  • A technical background and an academic scientific degree in Mathematics, Computer Science, Data Science or similar
  • Sc. or Ph.D. is a plus

About Us:

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

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Director, Product Marketing
Director, Product Marketing
 
Boston MA
 
We’re a Reputation Intelligence technology company looking for our next Head of Product Marketing. 

Every so often an opportunity arises to take a leadership role at the right company at the right time -- and this is one such opportunity. Product Marketing is increasingly one of the most important challenges the company faces as we onboard new customers, launch new product lines, drive growth, and build out a world-class team.

As the Head of Product Marketing you’ll be responsible for product launches, go-to-market, messaging, positioning, user research, and raising the bar for our product experience. Working as a conduit between our customers, our sales and customer success teams, and our product and engineering organization, Product Marketing plays a critical role in the success and continued growth of RepTrak.  We’re looking for an entrepreneurial leader who likes to set strategy, manage teams, but is also comfortable doing the work.

We’re excited to hire someone who loves working with product and sales leaders. Someone who is energized by crafting killer product positioning and go-to-market strategy. Someone who is constantly looking for ways to present information in new and impactful ways. Is working with demand gen teams to drive the bottom line your jam? If you love collaborating with some of the most multifaceted and hard working teams in the industry, this role is for you.

Specific responsibilities are:
  • Refine the value proposition for the RepTrak suite of products to create a holistic, compelling proposition for modern communications teams, and support the development of new value propositions
  • Develop and implement the strategy for messaging, pricing, packaging, promotion and selling of the RepTrak product suite alongside the VP of Product and Senior Product Managers.
  • Understand the product roadmap and build pre-planned, market-leading campaigns to take the offering to market
  • Develop, communicate and refine these GTM strategies and campaigns in partnership with the VP of Product, and with input from sales, client success, demand generation and existing customers.
  • Cross-functional project management. No one person can launch a product alone, so it takes a leader to work with a diverse cross-functional to bring a product from idea to launch. If you’re part-visionary, part-diplomat, part-manager, and part-communicator, you’re on the right track.
  • Stakeholder management and collaboration across RepTrak at a peer-level, and upwards to manage Senior Team expectations.
  • Work with sales leadership to deliver on sales enablement needs and align on established cadence and content of training programs (i.e. sales kickoffs, QBRs)
  • Develop feedback loops with customers and customer-facing teams to stay abreast of key market developments and implications for our go to market strategy
  • Establish customer advisory council and user group programs
WHAT YOU WILL NEED
  • Passion for writing, and storytelling. We need someone who can write – everything from website copy to blog posts announcing new features / products to simple, quick tweets. Writing can always be better – you should be ready and willing to relentlessly iterate.
  • Outstanding project management skills. You should be detail-oriented while also getting the bigger picture. You should take ownership from day one and be collaborative.
  • Adaptability and ability to see projects through despite an often-changing market and competitive landscape
  • Data-oriented. We need someone who is not afraid to make hypotheses but also craves data. Someone who wants to drive ROI, and is always willing to experiment and test with an eye for results. 
  • Fluency with data, including pricing/packaging research, market assessment, forecasting, and ability to analyze and develop narratives from product and usage data
  • Capacity to be a project owner end-to-end. Put simply, you should be the CMO for the projects you own. In a fast-paced environment you are expected to own problem areas and completely drive projects to completion. 
  • 7+ years of experience with launching products for fast-paced tech companies and managing teams.

 

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/careers/

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Co-Op, Software Engineering

Co-Op, Software Engineering

Office Location| Boston, MA

About the Role
During your co-op at RepTrak you will work with the one of the RepTrak development teams and spend your time both shadowing other engineers and doing hands-on coding by assisting in the design, development, and deployment of some of our core systems. You will be working hands on with one of our development teams where you will be expected to learn and follow best practices around code quality where learning more about the life of an engineer and taking your engineering skills to the next level in a supportive and fast-paced environment. Our goal is to provide a positive learning atmosphere while exposing interns to real-world experience in software development.

About You
You are currently pursuing a degree in Computer Science or a related field and are in your 3rd or 4th year. You are excited to work with a team of smart and enthusiastic people to solve hard problems and have a strong sense of curiosity and want to expand your skillset.

About Your Skills

Required Skills:

  • Solution-oriented attitude and high attention to detail
  • Experience in Python and/or Javascript
  • Experience using GitHub
  • Experience working with relational databases

Bonus Points:

  • Some knowledge of the agile framework
  • Familiarity with APIs

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

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Senior Software Engineer

Senior Software Engineer 

OfficeLocation | Boston, US 

The Role 

The Reptrak Company is looking for strong Senior Software Engineers to join the team in building the world's leading reputation management platform for corporations worldwide. You will be joining a fast-growing team delivering innovative data products that change the way our customers think about relationships with their customers, employees, competitors, regulators and other key stakeholders. Our work changes the way companies do business for the better. 

Specific Responsibilities include: 

  • Design, develop, deploy, and support scalable software systems. 
  • Provide mentorship to team members and give feedback in code reviews. 
  • Build and maintain operationally viable solutions throughout the software life cycle. 
  • Commit to owning your code and supporting the customer facing environment. 
  • Lead team members on independent project initiatives. 
  • Promote teamwork, research cutting edge technology, and support a vibrant innovative work atmosphere. 
  • Collaborate with Product Management, UX, and Data Science to understand business problems and identify solutions. 

Professional Qualifications 

  • Production experience with scalable microservice architectures 
  • Expert level API-first design fundamentals, data structures, and writing technical specifications for your services to interface with other teams.  
  • Strong experience working with relational database technology (MySQL, PostgreSQL, RedShift).  
  • Production experience with containerization technologies (Docker, Kubernetes) 
  • Ability to problem solve, and own business outcomes of the projects with loosely defined requirements, and/or exploring new product initiatives with data driven decision frameworks.  
  • Experience working in agile development environments. 
  • Ability to make sound decisions and work independently with minimal supervision. 
  • Experience with cloud infrastructure services such as AWS (preferred) or Azure.  

Nice to Have: 

  • Test Driven Development experience 
  • Architecture and solutions development leveraging microservices. 
  • Jenkins + Other continuous delivery system experience.  
  • Comfortable with compliant front-end development standards and accessibility best practices. 

About Us 

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies. 

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide. 

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/ 

 

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Senior Associate - Advisory

Senior Associate - Advisory

Office Location| London, England

 The Role

The main function of the role is to work alongside our Directors to deliver high quality Reputation focused analysis, insights and guidance. The role is based on London, but will be focused on supporting our Italian client portfolio, and therefore requires fluent Italian and English language skills.

Specific Responsibilities Include

  • Creating and developing client facing content before, during and after Client deliveries and workshops
  • Growing long-term client relationships that result in consistent renewals and upsells.
  • Knowing our clients best by contributing to our ongoing drive for knowledge about our client’s businesses, markets, and industries
  • Advising with our clients in the areas of Brand and Reputation, Corporate Communications efficacy, ESG, Risk, Stakeholder profiling and prioritization
  • Analysing our market leading database of Company Reputations to identify patterns, themes and trends that can influence our analysis, insight and thought leadership
  • Identifying expansion opportunities within existing clients and work with Directors to position additional services to meet identified client needs.
  • Develop and utilize industry sector expertise

Professional Qualification

  • 2-4 years of experience within strategy, market insights or branding/communication is preferred.
  • Proven expertise in turning data into an insightful story.
  • Proven track record to positively impact client outcomes and ability to influence clients.
  • Excellent English and Italian verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
  • Proven ability to develop strong relationships that drive internal/external customer satisfaction.
  • Ability to develop an expert level command of reputation management concepts including corporate communications, stakeholder management, messaging campaign management, press relations, investor relations, marketing alignment and corporate social responsibility, HR and change management
  • Advanced critical thinking, analysis, writing and communications is required
  • Fluency in Italian and English languages required
  • Bachelor’s degree in Marketing, Social Sciences or related field desired, Masters preferred.

 

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

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Manager, Advisory Services

Manager, Advisory Services.

Office Location|  Boston, MA

The Role

At The RepTrak Company, our purpose is to prove that saying and doing the right thing is good for business. This is at the core of everything we do. Our gold-standard Reputation model draws from a longitudinal media and perception data set that allows us to advise Fortune 500 clients on how to prioritize, implement, and prove the impact of doing and saying the right things. Addressing these challenges for today’s corporations – life after COVID, understanding how to enact DE&I principles, ongoing high expectations around innovation and ethics –is our everyday work. It’s meaningful, and tied to what’s happening now as the world pivots away from shareholder capitalism and toward stakeholder capitalism.

Key responsibilities

  • Client engagement: You will be the main advisory point of contact for a portfolio of clients, managing the day-to-day interactions with Fortune 500 organizations. Leverage RepTrak’s data to help guide the client’s strategy by uncovering how to impact their business goals.
  • Cross-functional collaboration and project management: Plan each client presentation working with internal and external team members; set and execute against your own project plan. Have an entrepreneurial mindset, be a critical and creative thinker.
  • Storytelling: You will be working within a proven model to develop insights and recommendations. Analyze RepTrak’s data in collaboration with the data science team to uncover key findings. Become a storyteller, building compelling presentations that drive toward the client’s stated goals and strategy.
  • Thought leadership: Contribute to executive-level workshops and other engagement points with RepTrak clients.Be part of RepTrak’s ongoing efforts to build case studies and a deeper understanding of the impact of our model

Professional Qualifications

  • 3 to 5 years of proven, evidence-based advisory experience delivering insights and recommendations. We’d like to see that you have worked for a communications or marketing agency, or for an analyst, consulting or market research firm.
  • An ability to communicate complex data in a straightforward style to effectively deliver analytical outputs to clients and team.
  • Experience in preparing reports and insights for clients on time with strong attention to detail.
  • Proven ability to support or conduct in-person advisory sessions that result in accelerated learning.
  • Proficient data capture and data quality skills including aligning client requirements with a comprehensive analysis plan, data manipulation and data presentation. Collaborate with data science team to implement predictive algorithms and machine learning models to drive deeper insights.
  • High level of intellectual curiosity and interest in adapting insights to audience needs and applying RepTrak data to trends affecting our clients and their industries
  • Knowledge and interest in ESG and marketing, communications, brand, and/or public affairs.
  • Excellent verbal and written communication skills

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Manager, Advisory

 The Role

The main function of the role is to work alongside our Directors to deliver high quality Reputation focused analysis, insights and guidance. The role is based on London, but will support both the UK and German client portfolio, and therefore requires fluent German and English language skills.

Responsibilities Include

  • The main function of the role is to work alongside our Client Services Director to deliver high quality Reputation focused guidance. Specifically;
  • Client delivery and revenue growth from existing clients:
  • Act as the lead on a portfolio of Clients, and work alongside a Client Services Director on a number of our larger clients
  • Creating and developing client facing content before, during and after Client deliveries and workshops
  • Guiding our clients in the areas of Reputation, Corporate Communications efficacy, ESG, Stakeholder profiling and prioritization
  • Develop and utilize industry sector expertise
  • Analysing our market leading database of Company Reputations to identify patterns, themes and trends that can influence our analysis, insight and thought leadership
  • Identifying expansion opportunities within existing clients and work with Client Service Directors and Strategic Account Managers to position additional services to meet identified client needs.
  • Growing long-term client relationships based on client satisfaction that renew/upsell consistently.
  • Knowing our clients best by contributing to our ongoing drive for knowledge about our client’s businesses, markets and industries

Professional Qualifications

  • 5+ years of experience in PR, Brand, Marketing, Communications, Strategic advisory, Consulting or Research 
  • Understanding of corporate communications, Branding, marketing disciplines, corporate social responsibility, risk management and financial performance
  • Ability to develop an expert level command of reputation management concepts including corporate communications, stakeholder management, messaging campaign management, press relations, investor relations, marketing alignment and corporate social responsibility, HR and change management
  • Proven executive meeting/workshop delivery facilitation skills and experiences
  • Total comfort with data, data analysis, and creating insight out of different datasets, and different datapoints
  • Understanding of business statistics, KPI’s, operational metrics and mathematics aligned with the financial performance of companies
  • Advanced critical thinking, analysis, writing and communications is required
  • Superior interpersonal skills within a team development capacity
  • Experience of working in the German market a plus
  • Fluent in German is preferred

Benefits and Work Perks

  • Medical Insurance
  • Pension scheme
  • Monthly gym reimbursement
  • Paid time off to Volunteer
  • Adoption Assistance
  • Free business book program
  • Free diapers for your newborn’s first 6 months
  • Paid day off for your birthday

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Strategic Account Manager, Account Management

The Role

The Strategic Account Management team is responsible for overseeing client account management, particularly in regard to developing account strategy, guiding the renewal process, negotiating contracts, and identifying successful cross- and upsell opportunities.  As such, these roles carry annual retention and new revenue quotas with the target to improve client retention and increase average contract value.

Successful team members will seamlessly integrate into the existing client team to enhance the client experience and chart a thoughtful path to value-added services.  Demonstrated excellence in communication, problem-solving, relationship building, and team collaboration will set the best candidates apart.

Responsibilities

  • Work closely with Client Services to ensure a rhythmic client experience.
  • Expand and maintain strong, long-lasting client relationships
  • Communicate with clients to understand their needs and explain our value
  • Spearhead the development and execution of annual account strategies aimed at revenue growth
  • Serve as the lead point of contact for all subscription-based renewals
  • Negotiate contracts and close agreements to maximize profits
  • Help with collections and invoicing as needed
  • Clearly communicate the progress of ongoing initiatives to internal and external stakeholders
  • Attend and support client services meetings
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Regularly gather client feedback to fuel internal advocacy for change to improve client experience

Requirements

  • Bachelor’s degree in business, sales, communications or related field
  • 7+ years of work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in a subscription based company
  • Proven ability to establish and build relationships with executive-level clients
  • Demonstrated capability to be successful and drive results in a collaborative team environment
  • Experience identifying and delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Solid experience with CRM software (e.g. Salesforce and Insight Squared)
  • Characteristics indicative of a good cultural fit - high integrity, good judgement, diligence, global perspective, and excellent organizational skills
  • Travel required

Compensation

The Account Manager compensation package includes a competitive salary and an annual performance bonus plan. We offer a full benefits program including company holidays, paid vacation, and more.

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

 

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Sales Director

The Role

The candidate will lead the engagement of key accounts' new prospects from initial meeting to end of sales process to meet designated quota.

Responsibilities:

  • Establishing a keen understanding of Reputation Management and Stakeholder Measurement across global Understanding and communicating the key challenges facing The Reptrak Company corporate communications teams in establishing a sustainable company reputation.
  • Prospecting, networking and follow-up that assures achievement of monthly meetings/leads pipeline target level
  • Maintain a level of meeting activity that will sustain consistent pipeline generation on a rolling 30 day basis.
  • Advance pipeline deals in accordance with the RepTrak sales process.
  • Building and managing a high-quality prospect pipeline through account targeting, inbound lead follow-up, prospecting and networking into a dedicated Named Accounts
  • Leveraging research and marketing content and events to stimulate prospects and develop an ongoing dialogue that moves prospects through the sales
  • Scheduling, professionally presenting and providing consistent follow up on all sales meetings
  • Follow the RepTrak sales process
  • Maintain discipline within Salesforce.com
  • Accurately record all account & pipeline details, pipeline phasing and forecast accuracy

Professional Qualification

  • 8+ years’ experience in an executive-focused, business development sales role; preferably in a technology consultative, SAAS or market analytics-based environment.
  • Proven experience in penetrating the C-Suite in Fortune 500 companies to collaborate with decision makers by leveraging Reptrak content, research and marketing
  • Highly organized, energized, focused individual with excellent presentation and communications
  • Self-starter with strong time management and organization; and is able to bring best practice sales methodology to develop junior team members.
  • Superior interpersonal and leadership skills within a team development
  • Demonstrated ability to operate within established sales process
  • Fluent in Salesforce.com
  • Ability to travel
  • Required BA/BS degree with a concentration in marketing, business administration, communications or a related MBA preferred

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Senior Product Designer

Senior Product Designer| Boston, MA

The role

The RepTrak design team is seeking a Senior Product Designer to help explore, define, and refine the ways in which we deliver our valuable data and insights to our customers. Joining a small, but growing team, this position is an exciting opportunity to explore product solutions end-to-end, working hand in hand with product, marketing, engineering, services, and sales functions.

As a member of the design team, you will leverage your visual communication skill set to tell stories with data and drive business results through clear and consistent representation of the RepTrak core product offerings. You will achieve this by employing a deep commitment to end-user engagement through discovery, ideation, and concept validation. Beyond delivering value to customers, you will also help RepTrak proudly and consistently represent itself in the market to customers and prospects alike.

In this role, you will

  • Establish and refine digital designs intended to support the existing products as well as facilitate rapid new concept exploration.
  • Manage the balance between corporate brand manifestation and clear comprehension of the data and insights provided to customers.
  • Directly engage with end-users to explore and validate design concepts.
  • Distill complex problems down to elegant, valuable, and scalable experiences for the customer.
  • Define and own the success metrics for your designs.
  • Share your passion for design, elevating the design IQ of the entire organization.

Key qualifications

  • 4+ years of experience with shipping products as part of cross-functional teams
  • Tool kit that includes responsive web design, interaction design, visual design, and design systems.
  • Active understanding and pursuit of current design trends and methods.
  • Deep experience wielding design tools such as Figma, Photoshop, Illustrator – toward exploring, prototyping, and polishing concepts.
  • Portfolio demonstrating process, resulting work, and business results
  • Experience defining and delivering data visualizations a plus

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Director of Product

Director of Product

Office Location| Boston, MA

 

ARepTrak, we empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. We’re currently seeking to hire a Director of Product to help lead multiple Product teams focused on improving and expanding the RepTrak platform. 

The Role

RepTrak is embracing an empowered teams model of software development that asks product managers, engineers, UX designers and data scientists to work together on solving important problems for the business. The Director of Product will be charged with playing a critical leadership role across multiple empowered teams, including: 

  • Guiding the work of our teams to ensure alignment with our product vision and strategy 
  • Installing best practices around proper product discovery and product-led growth activities across our teams 
  • Communicating effectively across teams and the broader organization regarding progress against goals, key milestones, roadblocks and stakeholder feedback 
  • Working closely with senior leaders in Product, Engineering and Data Science to ensure teams’ and processes are well supported 
  • Driving our new product strategy from an initial concept all the way to product launch 
  • Monitoring teams’ progress against goals and contributing to our measurement and reporting capabilities 
  • Nurturing strong relationships with key members of the RepTrak sales, marketing, client services and client success teams 
  • Mentoring product managers with an opportunity for people management responsibilities 
  • Collaborating on partnership opportunities, build vs buy decisions and other key strategic choices facing the Product & Tech organization 

RepTrak is growing quickly amidst a growing global interest in good corporate behavior and reputation management. This is a fantastic opportunity to join a Product team building the digital tools for a strong, established business while investing in innovation to power a new level of growth and success.  

Professional Qualifications

  • 6+ years of experience in Product Management and/or Product Design.
  • 6+ years of experience working collaboratively with engineering, design and user research teams.
  • Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
  • Track record of success in leading high performing teams while mentoring and growing individual contributors.
  • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. 
  • Proven ability to engage with engineers, data scientists, designers, and company leaders in a constructive and collaborative relationship. 
  • Experience with data analytics & visualization products is a big plus. 
  • Someone who can add to the culture of the product team and cares about diversity, inclusion, and belonging. 

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Data Sourcing Manager

Data Sourcing Manager/Procurement Manager

Office Location| Boston, MA

We are seeking an experienced professional to support market research studies by recommending the right data source. Individuals will be responsible for sourcing data assets and respondents from traditional panel platforms as well as seeking out cutting edge digital approaches to yield high quality information. This is a NEW position and is involved in the proposal stage of all our global market research projects.

The Role

  • Own and oversee data sourcing partner selection, negotiation, contract implementation, compliance tracking / reporting metrics, daily interactions, and overall relationships
  • Continually and actively monitor the opinion sourcing market for new data sourcing partners who can assist in supplying high-quality respondents
  • Responsible for vetting new data sourcing partners who would supply us with sampling and data resources while ensuring quality service and competitive pricing
  • Work collaboratively with the Finance team to ensure accurate budgeting, forecasting, long-term planning, and financial reporting while continually striving to drive down data sourcing costs with partners
  • Partner with our Global Growth team in the preparation of competitive bids, quotations and proposals with pertinent specifications, terms and conditions and coordinate the introduction of new and modified vendor/supplier relationships
  • Manage relationships with our data sourcing partners and ensure the highest quality service is being provided to all members of the RepTrak Project Management team throughout the project life cycle
  • Create a standard template and process for reaching out to data sourcing partners for new opportunities
  • Train and educate internal stakeholders on the data sourcing process with information regarding the strengths and weaknesses of our data sourcing partners to know who to reach out to and when

Professional Qualifications

  • 3-5 years of relevant experience
  • BA/BS in any discipline
  • Demonstrated interest in marketing research
  • Work independently
  • Dogged pursuit to find high quality partners
  • Excellent detail orientation and organizational skills
  • Strong time management capabilities
  • Robust oral and written communication skills
  • Demonstrated initiative and results orientation, with a high degree of follow-through and collegiality
  • Orientation toward accuracy and attention to detail
  • Ability to build a strong working relationship with clients and with members across the organization
  • Excellent PC skills including Microsoft Word, Excel, PowerPoint

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Senior UX Designer

Senior UX Designer

Office Location| Boston, US

The Role

The Senior UX Designer at RepTrak has a highly visible seat at the product development table, responsible for relentlessly pursuing user needs, articulating them to the company, and wielding a variety of digital design tools to realize solutions that solve user problems and delight customers.

Working in a nimble and fast-paced environment, the Senior UX Designer will have exposure to a wide range of new business challenges and contexts, creating opportunities to explore a variety of experience design techniques throughout discovery, design, and development stages.

The ideal designer will be able to draw from a well-rounded set of design skills, having had experience with designing digital experiences as well as having a solid foundation in design thinking and exploration practices.

Specific Responsibilities include:

  • Tirelessly advocate for user needs by employing continuous user research, concept development & testing, and ensuring proper foundational understanding of who the clients are

  • Engage directly with internal and external stakeholders to discover, prototype, and validate product concepts

  • Solve problems creatively through ideation and iterations with sketches, prototypes, and testing.

  • Produce workflow diagrams, wireframes, and prototypes to communicate and execute on product concepts.

  • Provide and seek feedback from other designers, company stakeholders, and customers to continuously push the bar for quality.

  • Directly inform and influence the planning and ideation process for new features and projects.

  • Entertain, explore, and drive trade off decisions around scope and execution with a live shipping product.

Qualifications

  • 4+ years of UX Experience in product driven projects.

  • Strong UX portfolio, demonstrating end to end design process, thinking, and artifacts.

  • Proven ability to communicate and articulate complex design concepts and thought processes clearly and persuasively across a wide variety of audiences.

  • Demonstrated ability to engage with internal and external stakeholders to discover, prototype, and validate product concepts

Qualification “Pluses”

  • Experience working with data science

  • Experience in information services

  • Experience with data visualization

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role

RepTrak Employee Perks

RepTrak is committed to providing support and assistance throughout all of the significant milestones of your life. Whether you are starting a family or pursuing your passions, we offer benefits to address your unique needs no matter where you are in your journey.

As a result, we have developed a series of perks focused on investing in intellectual nourishment, citizenship, equality, health, and family:

Health & Well-being

We offer a range of generous health & well-being benefits. These include excellent medical, dental, and vision insurance options, as well as the opportunity to take advantage of our generous fitness reimbursement program.

Citizenship Opportunities

Whether through meetups, global events, diversity-related events, or volunteering, we provide plenty of opportunities for our employees to share their ideas, get to know each other, and give back to our communities.

Learning

We’re cultivating an environment where we continuously learn, innovate, and collaborate. Feed your curiosity by exploring hundreds of lessons through LinkedIn Learning, professional organizations, Knowledge Sharing Sessions, or our free book program. Learn offsite by attending industry-specific conferences and training, take advantage of one of our onsite training workshops or branch out on your own by taking a relevant course and being reimbursed. We value your development and will be there for you every step of the way.

Time Off

We’ve got you covered when you need time off to be with family, treat a medical condition, take a dream vacation, or relax and recharge. In addition to observed holidays, we offer a generous allotment of vacation and personal days, including time off to vote and celebrate your birthday!

Parental Programs

Welcoming a new baby to the family can be hectic. We are proud to offer new parents paid time away to be with your new addition. (Plus, free diapers for the first six months to help you get started!)

Comparably 2020 Best Company for Women
2020 Comparably Best Company for Diversity
Boston Best and Brightest 2020
Boston Women's Workforce Council
Innovation Award
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