Careers at RepTrak

Thank you for considering a career with The RepTrak Company.

What does it mean to be a RepTrakker? We hope that it means that you can be yourself at work every day. We want you to be comfortable bringing your unique skills, experiences, and personality to your job. We believe that these individual experiences help us meet clients' needs, grow our business, and build an unbeatable work culture. In return, you can feel confident about making a career with us because we will go out of our way to develop, train and support you along the way.

Diversity

Included in our values is this statement: "We make each person feel valued and free to be who they are." And we mean it. Diversity and Inclusion are more than just words for us. They are hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company that's a right fit for every person inside of it. We are not perfect, but we strive every day to meet that lofty goal.

We invest in our teams and our culture — as evidenced by our investment in Diversity, Equity, and Inclusion (DE&I) working groups — and have shared our DE&I mission.

DE&I Mission Statement

At RepTrak, we believe your whole self is your best self. A committed workforce based on the values of diversity and inclusion nurtures high performance and community. When we combine diverse perspectives, we help create a better world for our clients and colleagues. Doing and saying the right thing is not just good business – it is core to who we are.

We are hiring the best and brightest in the following roles around the globe.

Open Roles

Director, Channel Strategy & Partnerships

Director, Channel Strategy & Partnerships

Office Location| Boston, MA

The Role

RepTrak is launching a channel strategy for reaching a broader audience of buyers and developing products appropriately as part of our ambitious growth plans. For 15 years we have collaborated with partners including PR agencies in countries where we do not have a physical presence and we would now like to architect a strategic and thoughtful map and execution plan to dramatically expand our reach in the US and across select markets globally.  

Leveraging the RepTrak® framework and database, RepTrak wants to sell to and partner with Channel Partners to drive revenue where necessary, or determine if Reptrak can manage this revenue growth in select regions or countries independently. The Director will be responsible for developing the specific business plan for this, based on initial work already conducted and to assess potential partners across functions such as consulting, PR agencies, PE firms and audit firms.  They will be responsible for developing the product and pricing model, assisting in closing deals with partners, and helping set up the delivery process to service the partners.

Specific Responsibilities include:

  • Business Plan: Taking point of departure in the initial work done by Ri the Director will lead the business plan development from idea to action plan. This includes mapping the potential partners from different industries, exploring different revenue models, and identifying the most relevant partners.

    Product development: The Director will lead the product development, pricing, and packaging to ensure RepTrak has a compelling product to sell to Channel Partners.

    Go to Market: The Director will be responsible for the go to market plan and implementation. This includes leading the sales process with the potential partners, outlining proposals, and closing the deals, and ensuring that the Partner is aware and executing on the new company strategy.

    Client Delivery: The Director is responsible for outlining how RepTrak delivers to the partners. This includes building out a plan for how to staff this business line and manage the day to day client delivery.

This position will report to the SVP of Global Account Management and work closely with the SVP and CRO on the most high profile partnerships.  It has tremendous opportunity to accelerate the rate of growth of the company which is already in the 20%+ range.

Professional Qualifications

A successful candidate will possess:

  • 10+ years of professional experience from commercially oriented roles
  • Direct experience with product development and partnership sales
  • Experience with SAAS and consulting solutions partnerships
  • Strong communication and commercial skills
  • Strong project management experience and ability to lead complex projects with multiple work streams
  • Management and mentoring skills
  • Exemplary relationship building skills

We will be specifically looking for a candidate that is excited to join a growth-oriented team at an important inflection point for our company.  We are a high growth private-equity backed company with 10 offices around the globe.  It is important that candidates are globally minded and could embrace our values which are at the core of everything we do; Rigorous, Committed, Honest, Brave and Pioneering. 

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Senior Manager, Account Management

The Role

The Strategic Account Management team is responsible for overseeing client account management, particularly in regard to developing account strategy, guiding the renewal process, negotiating contracts, and identifying successful cross- and upsell opportunities.  As such, these roles carry annual retention and new revenue quotas with the target to improve client retention and increase average contract value.

Successful team members will seamlessly integrate into the existing client team to enhance the client experience and chart a thoughtful path to value-added services.  Demonstrated excellence in communication, problem-solving, relationship building, and team collaboration will set the best candidates apart.

Responsibilities

  • Work closely with Client Services to ensure a rhythmic client experience.
  • Expand and maintain strong, long-lasting client relationships
  • Communicate with clients to understand their needs and explain our value
  • Spearhead the development and execution of annual account strategies aimed at revenue growth
  • Serve as the lead point of contact for all subscription-based renewals
  • Negotiate contracts and close agreements to maximize profits
  • Help with collections and invoicing as needed
  • Clearly communicate the progress of ongoing initiatives to internal and external stakeholders
  • Attend and support client services meetings
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Regularly gather client feedback to fuel internal advocacy for change to improve client experience

Requirements

  • Bachelor’s degree in business, sales, communications or related field
  • 7+ years of work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in a subscription based company
  • Proven ability to establish and build relationships with executive-level clients
  • Demonstrated capability to be successful and drive results in a collaborative team environment
  • Experience identifying and delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Solid experience with CRM software (e.g. Salesforce and Insight Squared)
  • Characteristics indicative of a good cultural fit - high integrity, good judgement, diligence, global perspective, and excellent organizational skills
  • Travel required

Compensation

The Account Manager compensation package includes a competitive salary and an annual performance bonus plan. We offer a full benefits program including company holidays, paid vacation, and more.

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

 

More About the Role
Senior Product Designer

Senior Product Designer| Boston, MA

The role

The RepTrak design team is seeking a Senior Product Designer to help explore, define, and refine the ways in which we deliver our valuable data and insights to our customers. Joining a small, but growing team, this position is an exciting opportunity to explore product solutions end-to-end, working hand in hand with product, marketing, engineering, services, and sales functions.

As a member of the design team, you will leverage your visual communication skill set to tell stories with data and drive business results through clear and consistent representation of the RepTrak core product offerings. You will achieve this by employing a deep commitment to end-user engagement through discovery, ideation, and concept validation. Beyond delivering value to customers, you will also help RepTrak proudly and consistently represent itself in the market to customers and prospects alike.

In this role, you will

  • Establish and refine digital designs intended to support the existing products as well as facilitate rapid new concept exploration.
  • Manage the balance between corporate brand manifestation and clear comprehension of the data and insights provided to customers.
  • Directly engage with end-users to explore and validate design concepts.
  • Distill complex problems down to elegant, valuable, and scalable experiences for the customer.
  • Define and own the success metrics for your designs.
  • Share your passion for design, elevating the design IQ of the entire organization.

Key qualifications

  • 4+ years of experience with shipping products as part of cross-functional teams
  • Tool kit that includes responsive web design, interaction design, visual design, and design systems.
  • Active understanding and pursuit of current design trends and methods.
  • Deep experience wielding design tools such as Figma, Photoshop, Illustrator – toward exploring, prototyping, and polishing concepts.
  • Portfolio demonstrating process, resulting work, and business results
  • Experience defining and delivering data visualizations a plus

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Business Development Representative

Business Development Representative

Boston, MA

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

 The Role

We are currently looking to hire a Business Development Representative to help our sales teams take advantage of an abundance of leads

  • Manage a large pipeline and maintain high levels of prospecting activity and the ability to quickly establish credibility and trusted relationships.
  • Ability to identify the goals, problems and needs of a prospective customer, determine interest and schedule meetings for the sales directors
  • Use your attention to detail and urgency to follow through on all-inbound leads
  • Become an expert at presenting how reputation and how reputation as a service impacts organizations both positively and negatively
  • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
  • Proven track record of outperforming sales targets and metrics (Meetings Booked, Pipeline Generated)
  • Ability to adhere to the RepTrak Sales Process

Qualifications

  • 1-3 years of sales or related experience 
  • Success in prospecting and lead generation
  • Excellent written and verbal communication skills
  • Aptitude to quickly learn our business & the markets we serve
  • Experience leveraging a tech stack to maximize prospecting capabilities (e-mail cadence tools, intent capture tools, LinkedIn navigator, zoom info and others) is a major plus

Compensation

The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/careers/

More About the Role
Sales Director

The Role

The senior candidate will lead the engagement of key accounts' new prospects from initial meeting to end of sales process to meet designated quota.

Responsibilities:

  • Establishing a keen understanding of Reputation Management and Stakeholder Measurement across global Understanding and communicating the key challenges facing The Reptrak Company corporate communications teams in establishing a sustainable company reputation.
  • Prospecting, networking and follow-up that assures achievement of monthly meetings/leads pipeline target level
  • Maintain a level of meeting activity that will sustain consistent pipeline generation on a rolling 30 day basis.
  • Advance pipeline deals in accordance with the RepTrak sales process.
  • Building and managing a high-quality prospect pipeline through account targeting, inbound lead follow-up, prospecting and networking into a dedicated Named Accounts
  • Leveraging research and marketing content and events to stimulate prospects and develop an ongoing dialogue that moves prospects through the sales
  • Scheduling, professionally presenting and providing consistent follow up on all sales meetings
  • Follow the RepTrak sales process
  • Maintain discipline within Salesforce.com
  • Accurately record all account & pipeline details, pipeline phasing and forecast accuracy

Professional Qualification

  • 8+ years’ experience in an executive-focused, business development sales role; preferably in a technology consultative, SAAS or market analytics-based environment.
  • Proven experience in penetrating the C-Suite in Fortune 500 companies to collaborate with decision makers by leveraging Reptrak content, research and marketing
  • Highly organized, energized, focused individual with excellent presentation and communications
  • Self-starter with strong time management and organization; and is able to bring best practice sales methodology to develop junior team members.
  • Superior interpersonal and leadership skills within a team development
  • Demonstrated ability to operate within established sales process
  • Fluent in Salesforce.com
  • Ability to travel
  • Required BA/BS degree with a concentration in marketing, business administration, communications or a related MBA preferred

 About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Business Development Representative

Business Development Representative

London, England

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

 The Role

We are currently looking to hire a Business Development Representative to help our sales teams take advantage of an abundance of leads

  • Manage a large pipeline and maintain high levels of prospecting activity and the ability to quickly establish credibility and trusted relationships.
  • Ability to identify the goals, problems and needs of a prospective customer, determine interest and schedule meetings for the sales directors
  • Use your attention to detail and urgency to follow through on all-inbound leads
  • Become an expert at presenting how reputation and how reputation as a service impacts organizations both positively and negatively
  • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
  • Proven track record of outperforming sales targets and metrics (Meetings Booked, Pipeline Generated)
  • Ability to adhere to the RepTrak Sales Process

Qualifications

  • 1-3 years of sales or related experience 
  • Success in prospecting and lead generation
  • Excellent written and verbal communication skills
  • Aptitude to quickly learn our business & the markets we serve
  • Experience leveraging a tech stack to maximize prospecting capabilities (e-mail cadence tools, intent capture tools, LinkedIn navigator, zoom info and others) is a major plus

Compensation

The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/careers/

More About the Role
Senior Software Engineer

Senior Software Engineer 

OfficeLocation | Boston, US 

The Role 

The Reptrak Company is looking for strong Senior Software Engineers to join the team in building the world's leading reputation management platform for corporations worldwide. You will be joining a fast-growing team delivering innovative data products that change the way our customers think about relationships with their customers, employees, competitors, regulators and other key stakeholders. Our work changes the way companies do business for the better. 

Specific Responsibilities include: 

  • Design, develop, deploy, and support scalable software systems. 
  • Provide mentorship to team members and give feedback in code reviews. 
  • Build and maintain operationally viable solutions throughout the software life cycle. 
  • Commit to owning your code and supporting the customer facing environment. 
  • Lead team members on independent project initiatives. 
  • Promote teamwork, research cutting edge technology, and support a vibrant innovative work atmosphere. 
  • Collaborate with Product Management, UX, and Data Science to understand business problems and identify solutions. 

Professional Qualifications 

  • Production experience with scalable microservice architectures 
  • Expert level API-first design fundamentals, data structures, and writing technical specifications for your services to interface with other teams.  
  • Strong experience working with relational database technology (MySQL, PostgreSQL, RedShift).  
  • Production experience with containerization technologies (Docker, Kubernetes) 
  • Ability to problem solve, and own business outcomes of the projects with loosely defined requirements, and/or exploring new product initiatives with data driven decision frameworks.  
  • Experience working in agile development environments. 
  • Ability to make sound decisions and work independently with minimal supervision. 
  • Experience with cloud infrastructure services such as AWS (preferred) or Azure.  

Nice to Have: 

  • Test Driven Development experience 
  • Architecture and solutions development leveraging microservices. 
  • Jenkins + Other continuous delivery system experience.  
  • Comfortable with compliant front-end development standards and accessibility best practices. 

About Us 

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies. 

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide. 

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/ 

 

More About the Role
Principal Software Engineer

Principal Software Engineer| Boston, MA

 The Role

We are looking for a Principal Software Engineer who is going to have an immediate impact on our roadmap:  from building the future of our API, to ensuring scalability, reliability and quality across our applications.

Responsibilities will include designing and ensuring the implementation of our internal and external data layers.  You will work closely with the Data Engineering, Product Engineering and Product team to help bring new products to life.

 Specific Responsibilities Include

  • Architecting high-availability SaaS products, from requirements gathering to socializing your thought process via our cross functional architecture group
  • Leading Cross-Functional projects from idea to production and beyond
  • A love of mentoring and teaching other team members.
  • Familiarity with tradeoffs of a production API with customer traffic over the lifecycle of a SaaS platform, from greenfield to brownfield to deprecation/migration plans

Professional Qualification

  • +9 years of experience in a role including technical leadership and system design
  • Proficient understanding of both front end and back end system design and architecture
  • Expert in at least one cloud vendor (AWS preferred), with experience in multi-cloud/multi-region environments. You’re familiar with automation tools/technologies and tradeoffs, and have enough stories to share with us about patterns vs. antipatterns.
  • Proficient understanding of API design to support frameworks, such as AngularJS and ReactJS
  • Proficient understanding of code versioning tools such as Git and automated CI/CD of platform systems
  • Proficient in testing tools like Cypress (preferred), Mocha or Jasmine
  • Experience with data display and data visualization techniques and libraries such as Datatables, D3.js and plotly.js

Nice to haves

  • API gateway, service mesh, and kubernetes experience
  • Rate-limiting, Caller-Pays, and SalesForce integration experience in API billing implementations
  • DataDog, Gloo, and CloudFlare expertise

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/ 

 

More About the Role
Principal Software Engineer

Principal Software Engineer| Boston, MA

 The Role

We are looking for a Principal Software Engineer who is going to have an immediate impact on our roadmap:  from building the future of our API, to ensuring scalability, reliability and quality across our applications.

Responsibilities will include designing and ensuring the implementation of our internal and external data layers.  You will work closely with the Data Engineering, Product Engineering and Product team to help bring new products to life.

 Specific Responsibilities Include

  • Architecting high-availability SaaS products, from requirements gathering to socializing your thought process via our cross functional architecture group
  • Leading Cross-Functional projects from idea to production and beyond
  • A love of mentoring and teaching other team members.
  • Familiarity with tradeoffs of a production API with customer traffic over the lifecycle of a SaaS platform, from greenfield to brownfield to deprecation/migration plans

Professional Qualification

  • +9 years of experience in a role including technical leadership and system design
  • Proficient understanding of both front end and back end system design and architecture
  • Expert in at least one cloud vendor (AWS preferred), with experience in multi-cloud/multi-region environments. You’re familiar with automation tools/technologies and tradeoffs, and have enough stories to share with us about patterns vs. antipatterns.
  • Proficient understanding of API design to support frameworks, such as AngularJS and ReactJS
  • Proficient understanding of code versioning tools such as Git and automated CI/CD of platform systems
  • Proficient in testing tools like Cypress (preferred), Mocha or Jasmine
  • Experience with data display and data visualization techniques and libraries such as Datatables, D3.js and plotly.js

Nice to haves

  • API gateway, service mesh, and kubernetes experience
  • Rate-limiting, Caller-Pays, and SalesForce integration experience in API billing implementations
  • DataDog, Gloo, and CloudFlare expertise

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/ 

 

More About the Role
Principal Software Engineer

Principal Software Engineer| Boston, MA

 The Role

We are looking for a Principal Software Engineer who is going to have an immediate impact on our roadmap:  from building the future of our API, to ensuring scalability, reliability and quality across our applications.

Responsibilities will include designing and ensuring the implementation of our internal and external data layers.  You will work closely with the Data Engineering, Product Engineering and Product team to help bring new products to life.

 Specific Responsibilities Include

  • Architecting high-availability SaaS products, from requirements gathering to socializing your thought process via our cross functional architecture group
  • Leading Cross-Functional projects from idea to production and beyond
  • A love of mentoring and teaching other team members.
  • Familiarity with tradeoffs of a production API with customer traffic over the lifecycle of a SaaS platform, from greenfield to brownfield to deprecation/migration plans

Professional Qualification

  • +9 years of experience in a role including technical leadership and system design
  • Proficient understanding of both front end and back end system design and architecture
  • Expert in at least one cloud vendor (AWS preferred), with experience in multi-cloud/multi-region environments. You’re familiar with automation tools/technologies and tradeoffs, and have enough stories to share with us about patterns vs. antipatterns.
  • Proficient understanding of API design to support frameworks, such as AngularJS and ReactJS
  • Proficient understanding of code versioning tools such as Git and automated CI/CD of platform systems
  • Proficient in testing tools like Cypress (preferred), Mocha or Jasmine
  • Experience with data display and data visualization techniques and libraries such as Datatables, D3.js and plotly.js

Nice to haves

  • API gateway, service mesh, and kubernetes experience
  • Rate-limiting, Caller-Pays, and SalesForce integration experience in API billing implementations
  • DataDog, Gloo, and CloudFlare expertise

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/ 

 

More About the Role
Principal Software Engineer

Principal Software Engineer| Boston, MA

 The Role

We are looking for a Principal Software Engineer who is going to have an immediate impact on our roadmap:  from building the future of our API, to ensuring scalability, reliability and quality across our applications.

Responsibilities will include designing and ensuring the implementation of our internal and external data layers.  You will work closely with the Data Engineering, Product Engineering and Product team to help bring new products to life.

 Specific Responsibilities Include

  • Architecting high-availability SaaS products, from requirements gathering to socializing your thought process via our cross functional architecture group
  • Leading Cross-Functional projects from idea to production and beyond
  • A love of mentoring and teaching other team members.
  • Familiarity with tradeoffs of a production API with customer traffic over the lifecycle of a SaaS platform, from greenfield to brownfield to deprecation/migration plans

Professional Qualification

  • +9 years of experience in a role including technical leadership and system design
  • Proficient understanding of both front end and back end system design and architecture
  • Expert in at least one cloud vendor (AWS preferred), with experience in multi-cloud/multi-region environments. You’re familiar with automation tools/technologies and tradeoffs, and have enough stories to share with us about patterns vs. antipatterns.
  • Proficient understanding of API design to support frameworks, such as AngularJS and ReactJS
  • Proficient understanding of code versioning tools such as Git and automated CI/CD of platform systems
  • Proficient in testing tools like Cypress (preferred), Mocha or Jasmine
  • Experience with data display and data visualization techniques and libraries such as Datatables, D3.js and plotly.js

Nice to haves

  • API gateway, service mesh, and kubernetes experience
  • Rate-limiting, Caller-Pays, and SalesForce integration experience in API billing implementations
  • DataDog, Gloo, and CloudFlare expertise

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation 

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more! 

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

For more information about the firm, please visit our website at https://www.reptrak.com/ 

 

More About the Role
Manager, Advisory Services

Manager, Advisory Services.

Office Location| Chicago, IL

****We are offering a $5000 sign-on bonus to the person hired into the role****

The Role

At The RepTrak Company, our purpose is to prove that saying and doing the right thing is good for business. This is at the core of everything we do. Our gold-standard Reputation model draws from a longitudinal media and perception data set that allows us to advise Fortune 500 clients on how to prioritize, implement, and prove the impact of doing and saying the right things. Addressing these challenges for today’s corporations – life after COVID, understanding how to enact DE&I principles, ongoing high expectations around innovation and ethics –is our everyday work. It’s meaningful, and tied to what’s happening now as the world pivots away from shareholder capitalism and toward stakeholder capitalism.

Key responsibilities

  • Client engagement: You will be the main advisory point of contact for a portfolio of clients, managing the day-to-day interactions with Fortune 500 organizations. Leverage RepTrak’s data to help guide the client’s strategy by uncovering how to impact their business goals.
  • Cross-functional collaboration and project management: Plan each client presentation working with internal and external team members; set and execute against your own project plan. Have an entrepreneurial mindset, be a critical and creative thinker.
  • Storytelling: You will be working within a proven model to develop insights and recommendations. Analyze RepTrak’s data in collaboration with the data science team to uncover key findings. Become a storyteller, building compelling presentations that drive toward the client’s stated goals and strategy.
  • Thought leadership: Contribute to executive-level workshops and other engagement points with RepTrak clients.Be part of RepTrak’s ongoing efforts to build case studies and a deeper understanding of the impact of our model

Professional Qualifications

  • 3 to 5 years of proven, evidence-based advisory experience delivering insights and recommendations. We’d like to see that you have worked for a communications or marketing agency, or for an analyst, consulting or market research firm.
  • An ability to communicate complex data in a straightforward style to effectively deliver analytical outputs to clients and team.
  • Experience in preparing reports and insights for clients on time with strong attention to detail.
  • Proven ability to support or conduct in-person advisory sessions that result in accelerated learning.
  • Proficient data capture and data quality skills including aligning client requirements with a comprehensive analysis plan, data manipulation and data presentation. Collaborate with data science team to implement predictive algorithms and machine learning models to drive deeper insights.
  • High level of intellectual curiosity and interest in adapting insights to audience needs and applying RepTrak data to trends affecting our clients and their industries
  • Knowledge and interest in ESG and marketing, communications, brand, and/or public affairs.
  • Excellent verbal and written communication skills

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Manager, Advisory Services

Manager, Advisory Services.

Office Location|  Boston, MA

****We are offering a $5000 sign-on bonus to the person hired into the role****

The Role

At The RepTrak Company, our purpose is to prove that saying and doing the right thing is good for business. This is at the core of everything we do. Our gold-standard Reputation model draws from a longitudinal media and perception data set that allows us to advise Fortune 500 clients on how to prioritize, implement, and prove the impact of doing and saying the right things. Addressing these challenges for today’s corporations – life after COVID, understanding how to enact DE&I principles, ongoing high expectations around innovation and ethics –is our everyday work. It’s meaningful, and tied to what’s happening now as the world pivots away from shareholder capitalism and toward stakeholder capitalism.

Key responsibilities

  • Client engagement: You will be the main advisory point of contact for a portfolio of clients, managing the day-to-day interactions with Fortune 500 organizations. Leverage RepTrak’s data to help guide the client’s strategy by uncovering how to impact their business goals.
  • Cross-functional collaboration and project management: Plan each client presentation working with internal and external team members; set and execute against your own project plan. Have an entrepreneurial mindset, be a critical and creative thinker.
  • Storytelling: You will be working within a proven model to develop insights and recommendations. Analyze RepTrak’s data in collaboration with the data science team to uncover key findings. Become a storyteller, building compelling presentations that drive toward the client’s stated goals and strategy.
  • Thought leadership: Contribute to executive-level workshops and other engagement points with RepTrak clients.Be part of RepTrak’s ongoing efforts to build case studies and a deeper understanding of the impact of our model

Professional Qualifications

  • 3 to 5 years of proven, evidence-based advisory experience delivering insights and recommendations. We’d like to see that you have worked for a communications or marketing agency, or for an analyst, consulting or market research firm.
  • An ability to communicate complex data in a straightforward style to effectively deliver analytical outputs to clients and team.
  • Experience in preparing reports and insights for clients on time with strong attention to detail.
  • Proven ability to support or conduct in-person advisory sessions that result in accelerated learning.
  • Proficient data capture and data quality skills including aligning client requirements with a comprehensive analysis plan, data manipulation and data presentation. Collaborate with data science team to implement predictive algorithms and machine learning models to drive deeper insights.
  • High level of intellectual curiosity and interest in adapting insights to audience needs and applying RepTrak data to trends affecting our clients and their industries
  • Knowledge and interest in ESG and marketing, communications, brand, and/or public affairs.
  • Excellent verbal and written communication skills

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Client Associate

Client Associates

Office Location| Boston, US 

 

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

The Role

RepTrak is seeking bright, curious, and globally minded individuals to join its Client Associate Program.  The Program is designed to transition recent college graduates into the professional world and develop future leaders within client-facing teams atRepTrak.  Program Participants will be exposed to the whole funnel of a RepTrak client’s experience, including client onboarding, product delivery, relationship cultivation, proactive client engagement, client-facing resource development, and reactive client inquiry fullfillment.  Client Associates will work cross-functionally with key RepTrak teams to deliver best-in-class client experiences, including Sales, Client Success, Client Services, Product, Data Science, and Marketing/Operations. Participants will also develop a detailed understanding of RepTrak's full product suite, including RepTrak® data and methodology.  During the Program, participants will work with senior leadership of each functional team as well as the Program Guide to find the right fit in a permanent role at The Reptrak Company.

Successful graduates of the Program will have access to an accelerated career path, immediate ability to interact with and impact high-value clients, and the potential for future placement in one of RepTrak's global offices.

Program Details

  • Initial “classroom-style” training and project work to develop foundational company and product knowledge
  • Combined training and hands-on project assignments and responsibilities to develop skill sets and independent, self-pace growth and learning
  • Build exceptional client management and presentation skills as well as a deep understanding of RepTrak's business model, product suite, and data
  • Tight cohort of 4 Program participants share the experience
  • Program Guide is provided as coach and mentor
  • Broad access to trainers, from peer level up through executive leadership team
  • An appreciation for the importance of corporate reputation, communications, and branding in influencing marketplace performance and risk management
  • A desire to work directly with clients and build impactful relationships
  • Characteristics indicative of a good cultural fit with RepTrak: high integrity, good judgement, diligence, global perspective, and excellent organizational skills
  • Characteristics needed for this role: ability to work independently, seeks out answers/solutions tenaciously, strong customer focus and solve-for-the-customer mindset, ability to be responsive to (proactively and reactively) to key client needs
  • Excellent written and verbal communication skills and ability to synthesize complex data sets and concepts
  • Work experience with media, communications, support/customer success, or consulting highly desirable
  • BA in communications, business, economics, liberal arts or social sciences
  • Proficiency in Excel and PowerPoint
  • Familiarity with SPSS and/or Python desirable
  • Statistics coursework highly desirable
  • Results-oriented mindset and a desire to exceed expectations
  • A strong team-player with a positive “can-do” attitude and ability to operate in a fast moving environment

 Professional Qualification

  • An appreciation for the importance of corporate reputation, communications, and branding in influencing marketplace performance and risk management
  • A desire to work directly with clients and build impactful relationships
  • Characteristics indicative of a good cultural fit with RepTrak: high integrity, good judgement, diligence, global perspective, and excellent organizational skills
  • Characteristics needed for this role: ability to work independently, seeks out answers/solutions tenaciously, strong customer focus and solve-for-the-customer mindset, ability to be responsive to (proactively and reactively) to key client needs
  • Excellent written and verbal communication skills and ability to synthesize complex data sets and concepts
  • Work experience with media, communications, support/customer success, or consulting highly desirable
  • BA in communications, business, economics, liberal arts or social sciences
  • Proficiency in Excel and PowerPoint
  • Familiarity with SPSS and/or Python desirable
  • Statistics coursework highly desirable
  • Results-oriented mindset and a desire to exceed expectations
  • A strong team-player with a positive “can-do” attitude and ability to operate in a fast moving environment

Compensation

The role encompasses a compensation package including a competitive salary and an annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more.

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Senior Associate - Advisory

Senior Associate - Advisory

Office Location| London, England

 The Role

The main function of the role is to work alongside our Directors to deliver high quality Reputation focused analysis, insights and guidance. The role is based on London, but will be focused on supporting our Italian client portfolio, and therefore requires fluent Italian and English language skills.

Specific Responsibilities Include

  • Creating and developing client facing content before, during and after Client deliveries and workshops
  • Growing long-term client relationships that result in consistent renewals and upsells.
  • Knowing our clients best by contributing to our ongoing drive for knowledge about our client’s businesses, markets, and industries
  • Advising with our clients in the areas of Brand and Reputation, Corporate Communications efficacy, ESG, Risk, Stakeholder profiling and prioritization
  • Analysing our market leading database of Company Reputations to identify patterns, themes and trends that can influence our analysis, insight and thought leadership
  • Identifying expansion opportunities within existing clients and work with Directors to position additional services to meet identified client needs.
  • Develop and utilize industry sector expertise

Professional Qualification

  • 2-4 years of experience within strategy, market insights or branding/communication is preferred.
  • Proven expertise in turning data into an insightful story.
  • Proven track record to positively impact client outcomes and ability to influence clients.
  • Excellent English and Italian verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
  • Proven ability to develop strong relationships that drive internal/external customer satisfaction.
  • Ability to develop an expert level command of reputation management concepts including corporate communications, stakeholder management, messaging campaign management, press relations, investor relations, marketing alignment and corporate social responsibility, HR and change management
  • Advanced critical thinking, analysis, writing and communications is required
  • Fluency in Italian and English languages required
  • Bachelor’s degree in Marketing, Social Sciences or related field desired, Masters preferred.

 

Compensation

This role encompasses a compensation package including a competitive salary and a semi-annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more global perks like free books, free diapers for newborns, gym membership and more!

The RepTrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer. 

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role
Client Associate, Advisory

Client Associates, Advisory

Office Location| London, UK

The Role

RepTrak is seeking bright, curious, and globally minded individuals to join its Client Associate Program.  The Program is designed to transition recent Graduates into the professional world and develop future leaders within client-facing teams at RepTrak.  Program Participants will be exposed to the whole funnel of a RepTrak client’s experience, including client onboarding, product delivery, relationship cultivation, proactive client engagement, client-facing resource development, and reactive client inquiry fulfillment. 

Client Associates will work cross-functionally with key RepTrak teams to deliver best-in-class client experiences, including Sales, Client Success, Client Services, Product, Data Science, and Marketing/Operations. Participants will also develop a detailed understanding of RepTrak's full product suite, including RepTrak® data and methodology.  During the Program, participants will work with senior leadership of each functional team as well as the Program Guide to find the right fit in a permanent role at The Reptrak Company.

Successful graduates of the Program will have access to an accelerated career path, immediate ability to interact with and impact high-value clients, and the potential for future placement in one of RepTrak's global offices.

Program Details

  • Initial “classroom-style” training and project work to develop foundational company and product knowledge
  • Combined training and hands-on project assignments and responsibilities to develop skill sets and independent, self-paced growth and learning
  • Build exceptional client management and presentation skills as well as a deep understanding of RepTrak's business model, product suite, and data
  • Tight cohort of 4 Program participants share the experience
  • Program Guide is provided as coach and mentor
  • Broad access to trainers, from peer level up through executive leadership team

 Professional Qualification

  • An appreciation for the importance of corporate reputation, communications, and branding in influencing marketplace performance and risk management
  • A desire to work directly with clients and build impactful relationships
  • Characteristics indicative of a good cultural fit with RepTrak: high integrity, good judgement, diligence, global perspective, and excellent organizational skills
  • Characteristics needed for this role: ability to work independently, seeks out answers/solutions tenaciously, strong customer focus and solve-for-the-customer mindset, ability to be responsive (proactively and reactively) to key client needs
  • Excellent written and verbal communication skills and ability to synthesize complex data sets and concepts
  • Work experience with media, communications, support/customer success, or consulting highly desirable
  • BA in communications, business, economics, liberal arts or social sciences
  • Proficiency in Excel and PowerPoint
  • Familiarity with SPSS and/or Python desirable
  • Statistics coursework highly desirable
  • Results-oriented mindset and a desire to exceed expectations
  • A strong team-player with a positive “can-do” attitude and ability to operate in a fast moving environment

Compensation

The role encompasses a compensation package including a competitive salary and an annual performance bonus plan. The Reptrak Company offers a full benefits program including company holidays, paid vacation, and more.

The Reptrak Company is committed to diversity in the workplace and is an Equal Opportunity Employer.  

About Us

The RepTrak Company™ is the world’s leading reputation data and insights company. We provide the only global platform for data-driven insights on Reputation, Brand, and ESG. Our proprietary RepTrak® model is the global standard for measuring and analyzing the sentiment of the world using proven data science models and machine learning techniques across industries and geographies.

Subscribers to the RepTrak® Program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database of over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

For more information about the firm, please visit our website at https://www.reptrak.com/

More About the Role

RepTrak Employee Perks

RepTrak is committed to providing support and assistance throughout all of the significant milestones of your life. Whether you are starting a family or pursuing your passions, we offer benefits to address your unique needs no matter where you are in your journey.

As a result, we have developed a series of perks focused on investing in intellectual nourishment, citizenship, equality, health, and family:

Health & Well-being

We offer a range of generous health & well-being benefits. These include excellent medical, dental, and vision insurance options, as well as the opportunity to take advantage of our generous fitness reimbursement program.

Citizenship Opportunities

Whether through meetups, global events, diversity-related events, or volunteering, we provide plenty of opportunities for our employees to share their ideas, get to know each other, and give back to our communities.

Learning

We’re cultivating an environment where we continuously learn, innovate, and collaborate. Feed your curiosity by exploring hundreds of lessons through LinkedIn Learning, professional organizations, Knowledge Sharing Sessions, or our free book program. Learn offsite by attending industry-specific conferences and training, take advantage of one of our onsite training workshops or branch out on your own by taking a relevant course and being reimbursed. We value your development and will be there for you every step of the way.

Time Off

We’ve got you covered when you need time off to be with family, treat a medical condition, take a dream vacation, or relax and recharge. In addition to observed holidays, we offer a generous allotment of vacation and personal days, including time off to vote and celebrate your birthday!

Parental Programs

Welcoming a new baby to the family can be hectic. We are proud to offer new parents paid time away to be with your new addition. (Plus, free diapers for the first six months to help you get started!)

Comparably 2020 Best Company for Women
2020 Comparably Best Company for Diversity
Boston Best and Brightest 2020
Boston Women's Workforce Council
Innovation Award
Comparably 1
Comparably 2