Reputation Intelligence for the Insurance Industry

RepTrak for Insurance

RepTrak provides continuous insights to help insurance companies manage reputation and foster lasting customer trust.

Facing Constant Scrutiny and High Expectations

The Insurance industry has lost its long-held reputation as a trusted support system for families and businesses. Today, customers demand greater transparency, regulators impose strict compliance, and the media is quick to amplify any missteps. Whether it’s managing complex claims or navigating digital transformation, a single negative headline can erode years of hard-earned trust and loyalty.

Insurance Problems

Your Strategic Partner

RepTrak equips insurance companies with the tools to proactively manage their reputation. With continuous insights and expert support, you can confidently align communication strategies with both regulatory requirements and evolving customer expectations.

Insights & Recommendations

Recommendations from experts who understand the nuances of the Insurance industry across global markets.

Proven Methodology

Scientifically validated approach, fine-tuned for Insurance, providing insights you can act on with confidence.

Historical Database

Leverage millions of global data points and learn from leaders who’ve transformed their reputation.

BUILT FOR DATA DRIVEN COMMUNICATIONS TEAMS

Insights and Recommendations from Industry Experts

Multi-Stakeholder Analysis

Uncover critical insights into the shifting expectations of key stakeholders, from regional customers to regulators, ensuring your brand stays relevant and responsive.

Insurance Stakeholders

Start Your Reputation Journey

Understand what drives trust, mitigate risks before they escalate, and build stronger connections with your stakeholders. Contact us to see how RepTrak can support your brand’s growth and business outcomes.

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A Trust Gap Is Widening, But You Might Not Be Able to See It

RepTrak's latest Current Events data shows that between Q4 2024 and Q4 2025, trust increased across both groups, but influencers moved faster, especially in digital channels like online advertising, owned social media, and social media news.

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Economic Complexity & The Need For A New Channel Strategy

When One Channel Isn't Enough: How Economic Complexity is Creating a New Channel Strategy

When stakeholders navigate economic complexity—personal optimism, national pessimism—they seek validation from multiple sources. Your channel strategy needs to adjust accordingly.

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The Informed General Public Is Conflicted on AI, But Corporate Communications Can’t Be

AI tools have a trust problem—just not the one you think. Our latest data shows AI as a communications channel is nearly as trustworthy as traditional news. But it's far less desirable. And the reason for that is trust in AI as a technology.

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AI Opportunities To Elevate Your Strategy

Explore how reputation leaders can move from AI integration to advantage in 2026 — using AI to shape perception, build trust, and drive long-term value.

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Five Reputation Shifts That Will Define 2026

Reputation is becoming more visible, more complex, and less forgiving. Drawing on RepTrak data and our advisory insight, this blog outlines five key reputation shifts defining 2026, and what communicators must do to build trust, protect credibility, and lead with confidence.

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Your 2026 Reputation Strategy: Turning AI Into an Advantage Blog Header

Your 2026 Reputation Strategy: Turning AI Into an Advantage

AI is reshaping how reputation is formed. Learn how to integrate AI into your 2026 reputation strategy without replacing human insight, and turn perception into advantage.

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What’s New in RepTrak Compass: A Smarter Reputation Intelligence Platform

Discover everything released in Compass in 2025. From AI-powered tools to embedded Advisory insights, Compass turns reputation data into easy decisions.

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Reputation Data in the Boardroom: How Compass Redefines Reputation Leadership in the Age of AI

Explore how RepTrak Compass™ helps leaders turn reputation data into board-ready insight using Purposeful AI — driving credibility, speed, and impact.

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2025 Reputation Wrapped

See the trends, twists, and standout moments that defined reputation this year.

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Retail & Consumer Durables Report Infographic: The Drivers Behind the Display

Our latest infographic breaks down how three key Drivers are shaping industry reputation today, and what these trends reveal about where companies are flourishing, where they’re falling behind, and where stakeholders expect more.

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